QUESTIONS & ANSWERS

Questions about the order process

Can I also order by telephone or by e-mail?

Of course. Please note the completeness of your data when ordering by email.

Why didn't I receive an order confirmation by e-mail?

We will always send you an order confirmation by e-mail after the order has been completed. If you do not receive an e-mail within a few minutes after the order is completed, it could be a technical problem or you may have a problem with your e-mail address. In this case, please contact our customer service.

What happens to my personal data?

Protecting your privacy is very important to us. Here we inform you in detail about the handling of your data.

Can I return my order?

The goods ordered at Belcasi are manufactured according to customer specifications or are clearly tailored to the personal needs of each customer. There is therefore no right of recall or return.

How do I proceed when I have a complaint?

Product defects or production defects are best communicated to us at support@belcasi.com. Document the defects if possible with pictures.


Questions about payment options

What payment options are offered?

You can order via PayPal, credit card, advance payment and, depending on the delivery country, with a direct bank transfer, or per invoice.

Which credit cards are accepted?

We accept VISA and MasterCard. During the ordering process, you will be forwarded to Saferpay via a secure and encrypted connection. We do not have access to your credit card data.

Can I pay the invoice in a currency other than the one suggested?

The invoice currency depends on the address specified. The invoice must be paid in the currency indicated.


Questions about shipping

What is the shipping cost?

Shipping is free of charge.

When can I expect delivery?

The production time is usually 1 working day. On Tuesdays & Thursdays, the products will be shipped via DPD from Germany.

Can I check the delivery status?

If you register during the ordering process, you can inform yourself on the production process and shipment status at any time, on the customer service portal.

Can I send the products as a gift to another recipient?

You can specify a different delivery address. Gift wrapping is not yet available.

What can I do if the shipment is damaged?

Please check the product immediately for transport damage. The transport is sufficiently insured and your product will be replaced. Please contact us as soon as possible.


Questions about your pictures

What formats are accepted?

You can upload JPG, TIFF and PNG files.

Are there restrictions on file size?

Your image should be at least 2 MB and maximally 500 MB.

Is the uploaded image checked for sufficient quality?

After upload, your image will automatically be checked for the number of pixels and for which print format is maximally possible. In addition, each file is checked by our graphic artists before printing. In case of doubt, we will contact you.

What happens to my uploaded image after production?

After production, we keep your file for four weeks. If the product is damaged or if a mistake is made during walling, we can immediately arrange for a new production run. After these four weeks, your pictures will be permanently deleted from our servers.

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